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How to Reach Rx-Universe Support Easily

Jesse Kenealy
Jun 2, 2026 9:38:44 AM

When you need help with Rx-Universe, there are two primary ways to reach our support team: by email or through the Rx-Universe Support Portal.

Both options create a support ticket, but the portal gives you a more organized way to submit requests, track progress, add details, and keep everything in one place.

Option 1: Use the Rx-Universe Support Portal

The support portal is the best option when you want a clearer view of your request from start to finish.

From the portal, you can:

  • Submit a new support request
  • Select the type of issue or question you need help with
  • Add screenshots, files, or supporting details
  • View requests you have submitted
  • Follow updates and respond directly on the ticket

Start using the Support Portal here:


If you're unable to access the support portal, please contact us using the method below to request access.

 

Quick tip: Add as much detail as possible

When submitting a support request, include your lab name, the area of Rx-Universe involved, a brief description of the issue, and any screenshots, examples, or steps that may help our team troubleshoot.

Option 2: Email Support

You can also contact support by emailing: support@rx-universe.com

When you email this address, a support ticket is automatically created for our team.

This is a simple option when you need to send a quick request, but we still recommend including a clear subject line, your lab name, and any screenshots or details that may help us understand the issue.

Best practice: keep replies on the same thread

If you are responding to an existing support issue, replying to the same email thread helps keep the conversation connected to the original ticket.

Which option should you use?

For the most organized experience, we recommend using the Rx-Universe Support Portal whenever possible. Email is still available and works well for quick requests, but the portal gives you better visibility into your submitted requests and helps keep important details attached to the ticket.
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